Jewellery Warranty and Service Policy

Ciel Jewels Complimentary 2 Year Warranty 

Ciel Jewels is pleased to offer our customers with a 2 Year Warranty purchased through the company.

1. The jewelry warranty and service policy will remain available to each client who purchases from Ciel Jewels from the date of purchase. The offer is available only on all jewelry sold directly through Ciel Jewels website. The following conditions apply.

1.1. The warranty applies from the date the customer receives the goods for the first time. 

1.2. Ciel Jewels 2 Year warranty covers the cost of repair for only defects resulting from normal wear, such as cleaning, polishing and loose prongs.

2. When jewelry under the 2 Year warranty is sent to the Ciel Jewels office, it will be inspected only by a Ciel Jewels jewelry expert who will determine whether any repairs are needed. If repairs are required that are not covered under the 2 Year warranty, the company will contact the customer for permission before working on the piece.

2.1. The warranty does not cover loss or theft of the jewelry in part or its entirety.

2.2. The warranty does not cover re-sizes.

2.3. If a defect is discovered, the jewelry must be returned to Ciel Jewels for inspection. Ciel Jewels will determine if the defect is due to normal wear or extraordinary circumstances. 

2.4. Any jewelry re-sized or altered in any way by a 3rd party not under the ownership of Ciel Jewels, or without the authorization of Ciel Jewels, will forfeit the warranty. 

2.5. The customer is liable for any shipping or insurance costs from the customer to the Ciel Jewels office. The warranty will not cover shipping costs and insurance from Ciel Jewels office to the customer. 

2.6. Ciel Jewels will not be held liable for expenses, damage, or any loss incurred while the jewelry is not in possession of the company. Ciel Jewels alone will determine the best way for the jewelry to be returned to the customers.

2.7. If it is determined that the jewelry has been damaged outside the bounds of the warranty, due to unusual or extreme wear or use, the customer will be held liable to pay for all repairs.

2.8. Due to the nature of this type of jewelry, Ciel Jewels will not be liable for damage to any chains that break on pendants, necklaces, and bracelets. Ciel Jewels will not be held liable for damage to ear-backs.

2.9. Ciel Jewels will report to the customer any necessary repair required, prior to implementing the repairs. Ciel Jewels will be sure to inform the customer if the repair does or does not fall within the bounds of the warranty.


3. Upon the request of a customer, Ciel Jewels will re-size a ring one time free of charge, within the first two years after the point of purchase, with the following conditions. 

3.1. The ring must be re-sized at a Ciel Jewels or at a Ciel Jewels approved service center. If re-sizing at an approved service center, then Ciel Jewels Pte. Ltd. must be informed of the cost and approve the cost, prior to re-sizing.

3.2. This one-time free re-size will only apply to shanks with no diamonds set on the lower half the shank and will not apply to shanks set with diamonds in their entirety. It is the responsibility of the customer to supply the correct size to Ciel Jewels prior to ordering rings with diamonds all the way around the shank.

3.3. Only Ciel Jewels will determine if a ring is resizable.

3.4. Rings will only be re-sized within one and a half sizes up or down from their original size, unless Ciel Jewels in its discretion determines that it can be re-sized beyond this scope.

3.5. Re-sizing requested beyond the one-time free offer, will be charged. The cost of a re-size beyond the one-time free offer will be determined by Ciel Jewels and depend on the individual nature and content of the ring. Ciel Jewels will inform the customer of the cost of re-sizing prior to implementation. 

3.6. Any ring re-sized by a 3rd party without the authorization of Ciel Jewels, will automatically forfeit the warranty, and Ciel Jewels will not be responsible for any costs or damage incurred.


4.Ciel Jewels will provide free lifetime inspectionCiel Jewels will advise the customer as necessary regarding any worn parts that have degraded beyond the capability of repair. 

5. Ciel Jewels will not be held liable for the jewelry and parts thereof, which may require repair or replacement due to normal wear or extraordinary wear.

6. The warranty does not cover the loss or theft of center stones. Ciel Jewels therefore recommends that each client take advantage of this offer and return the jewelry to Ciel Jewels office in order to be properly inspected and repaired if need be. 

7. By purchasing the jewelry from Ciel Jewels the customer has agreed to the terms of this warranty, without the need to sign an agreement to the warranty.

This warranty only applies going forward and will not be offered for goods purchased prior to June 2020.

 Ciel Jewels reserves the right to amend the terms set out within this Agreement and policies from time to time.